Previous incidents
Service Restoration — Database Infrastructure March 11, 2026
Resolved Mar 11, 2026 at 2:59am UTC
Earlier today, our hosting infrastructure experienced a database configuration issue that affected a number of hosted websites. Our team identified the root cause and has been working through a structured restoration process.
The majority of sites have been restored to full operation. A small number of accounts are still being remediated and we expect full resolution shortly.
No data has been lost. All databases and files remain intact.
We apologise for any inconvenience caused and appreci...
Client Portal, DNS Cluster, and 1 other service are down
Resolved Mar 11, 2026 at 12:58am UTC
Client Portal recovered.
5 previous updates
Client Portal, DNS Cluster, and 1 other service are down
Resolved Mar 7, 2026 at 5:00am UTC
Client Portal recovered.
4 previous updates
Client Portal, DNS Cluster, and 1 other service are down
Resolved Mar 2, 2026 at 1:13pm UTC
DNS Cluster recovered.
5 previous updates
Client Portal, DNS Cluster, and 1 other service are down
Resolved Feb 17, 2026 at 4:06pm UTC
Client Portal recovered.
4 previous updates
Shadowtek Cloud - Client Share is down
Resolved Feb 12, 2026 at 1:05pm UTC
Shadowtek Cloud - Client Share recovered.
1 previous update
Client Portal, DNS Cluster, and 1 other service are down
Resolved Feb 11, 2026 at 1:42pm UTC
Client Portal recovered.
4 previous updates
Phone System is down
Resolved Feb 5, 2026 at 12:51pm UTC
Shadowtek PBX recovered.
1 previous update