Previous incidents
Service Restoration — Database Infrastructure March 11, 2026
Resolved Mar 11, 2026 at 02:59am UTC
Earlier today, our hosting infrastructure experienced a database configuration issue that affected a number of hosted websites. Our team identified the root cause and has been working through a structured restoration process.
The majority of sites have been restored to full operation. A small number of accounts are still being remediated and we expect full resolution shortly.
No data has been lost. All databases and files remain intact.
We apologise for any inconvenience caused and appreci...
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 11, 2026 at 12:58am UTC
Client Portal recovered.
5 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 07, 2026 at 05:00am UTC
Client Portal recovered.
4 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 02, 2026 at 01:13pm UTC
DNS Cluster recovered.
5 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Feb 17, 2026 at 04:06pm UTC
Client Portal recovered.
4 previous updates
Shadowtek Cloud - Client Share is down
Resolved Feb 12, 2026 at 01:05pm UTC
Shadowtek Cloud - Client Share recovered.
1 previous update
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Feb 11, 2026 at 01:42pm UTC
Client Portal recovered.
4 previous updates
Shadowtek PBX is down
Resolved Feb 05, 2026 at 12:51pm UTC
Shadowtek PBX recovered.
1 previous update
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Jan 14, 2026 at 04:51pm UTC
DNS Cluster recovered.
4 previous updates
Some services are down
Resolved Jan 12, 2026 at 02:29pm UTC
Data Center went down.
Shadowtek Cloud - Client Share and Shadowtek Main Site are down
Resolved Jan 11, 2026 at 08:37am UTC
Shadowtek Cloud - Client Share recovered.
5 previous updates