Previous incidents
Service Restoration — Database Infrastructure March 11, 2026
Resolved Mar 11 at 12:59pm AEST
Earlier today, our hosting infrastructure experienced a database configuration issue that affected a number of hosted websites. Our team identified the root cause and has been working through a structured restoration process.
The majority of sites have been restored to full operation. A small number of accounts are still being remediated and we expect full resolution shortly.
No data has been lost. All databases and files remain intact.
We apologise for any inconvenience caused and appreci...
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 11 at 10:58am AEST
Client Portal recovered.
5 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 07 at 03:00pm AEST
Client Portal recovered.
4 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Mar 02 at 11:13pm AEST
DNS Cluster recovered.
5 previous updates
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Feb 18 at 02:06am AEST
Client Portal recovered.
4 previous updates
Shadowtek Cloud - Client Share is down
Resolved Feb 12 at 11:05pm AEST
Shadowtek Cloud - Client Share recovered.
1 previous update
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Feb 11 at 11:42pm AEST
Client Portal recovered.
4 previous updates
Shadowtek PBX is down
Resolved Feb 05 at 10:51pm AEST
Shadowtek PBX recovered.
1 previous update
UmbrellaNET Server, DNS Cluster, and 1 other service are down
Resolved Jan 15 at 02:51am AEST
DNS Cluster recovered.
4 previous updates
Some services are down
Resolved Jan 13 at 12:29am AEST
Data Center went down.
Shadowtek Cloud - Client Share and Shadowtek Main Site are down
Resolved Jan 11 at 06:37pm AEST
Shadowtek Cloud - Client Share recovered.
5 previous updates